Refund & Return Policy – Gloww Grove
At Gloww Grove, your satisfaction means everything to us. If something isn’t right, we’re here to make it better.
Returns
Due to hygiene and safety standards, we can only accept returns under the following conditions:
- The item is unopened, unused, and in its original packaging
- The return is requested within 7 days of receiving your order
Please note:
- Customers are responsible for return shipping unless the item was received damaged or incorrect.
- Products that are opened, used, or tampered with are not eligible for return.
Non-returnable Items
We cannot accept returns on:
- Opened or used products
- Sale or discounted items
- Gift cards or promotional bundles
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us at [glowwgrove@gmail.com] within 48 hours of delivery. Include:
- Your order number
- A clear photo of the item and packaging
- A brief description of the issue
We’ll sort it out right away—either with a replacement or a full refund.
Refunds
Once your return is received and inspected:
- We’ll notify you about the status of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
Please note: Shipping fees are non-refundable.
Need Help?
Reach out to us at [glowwgrove@gmail.com] with any questions. We’re always happy to help!